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UPenn librarians making IM friends

For a long time, I’ve been lurking on the RSS feed for the blog for library staff at the University of Pennsylvania and was amused today to read this post about an exchange a librarian had with a...

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QuestionPoint’s strengths and weaknesses

With his latest post about using enterprise IM as a proof-of-concept project for chat reference, Caleb Tucker-Raymond shows himself to be one of the most thoughtful and innovative persons around...

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Video IM at Ohio University

Char Booth at Ohio University talks about an interesting pilot using Skype for a video IM reference service. Hear an interview with her (MP3) from the ACRL conference at the PALINET web site and read...

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It’s ok to refer digital reference patrons to print materials…really

In our cooperative chat reference service, I have noticed that some librarians rarely point students to print resources when those resources may in fact be the best (and sometimes only) source of...

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Talking to IT about IM

Sarah Houghton-Jan has a nice post today detailing how to have a conversation with IT staff that may be resisting the use of IM software in the library.

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